In which countries can I use my mobile?

AutoRoam™ gives you the freedom to use your BEST telecom mobile in more than 170 countries – as easily as you do at home, day or night. There’s no need for expensive hotel phones or the inconvenience of public phones.

Importantly, your mobile number doesn’t change, which means your contacts can call you without having to remember another number. Depending on your overseas carrier, you may still be able to screen your incoming calls and divert those you don’t want to answer to voicemail.

As an BEST telecom Post-Paid customer on the Optus network, you can:

• SMS ‘A’ to 321 and VoiceMail will call you back (standard roaming charges apply) or
• Access VoiceMail by calling +61 4 1100 0321 (international call charges apply)
• For general or billing enquiries while overseas, please call Optus Customer Care on +61 7 56677119.
• For faults with your mobile phone, you can call +61 7 56677119 (optus 4) for assistance. The Mobile Technical Support Center is open 24 hours a day, 7 days a week.

For your convenience, all your overseas charges are billed back to your Optus account in Australian dollars.

Is AutoRoam™ active on my account?

AutoRoam™ is not automatically activated on monthly-billed Mobile Plan accounts. However, you may have been sent an SMS from us notifying you that roaming has been enabled on your account. If you have not been notified or are not sure whether Roaming is activated on your account, please contact us before you leave Australia.

How much does AutoRoam™ cost?

When you make a call or send an SMS you will be charged the rate for the zone you are in. When someone calls you (from Australia or overseas), they will be charged the normal cost of a call or SMS to an Optus mobile in Australia.

You pay Optus' zone rate for receiving calls in the country you are roaming in, as below. If a received call is diverted to VoiceMail because you do not answer or because your phone is busy, you will also be charged the international call rate for the applicable zone to divert the caller back to your VoiceMail box in Australia. These charges may be minimised by setting an “unconditional” diversion to VoiceMail, so that all incoming calls are sent directly to your VoiceMail rather than to your overseas destination.

Per minute rates	Zone 1	Zone 2	Zone 3	Zone 4	Zone 5
Voice calls to numbers within the same country (National Call)	$0.65	$1.30	$1.65	$1.90	$2.10
Voice calls to numbers outside the country you are in (International Call)	$1.40	$2.35	$3.50	$5.80	$6.60
To receive voice calls whilst roaming	$0.95	$1.10	$1.45	$1.65	$1.80
Video calls to numbers within the same country (National Call)	$1.25	$2.00	$2.50	$3.00	$3.50
Video calls to numbers outside the country you are in (International Call)	$2.75	$3.30	$4.75	$5.95	$6.75
To receive video calls whilst roaming	$1.00	$1.25	$1.50	$1.75	$2.00
Flagfall (per outgoing voice and video call)	$0.40
To send an SMS to an Australian number whilst roaming	$0.55 roaming fee + standard SMS rate
To send an SMS to a non-Australian number whilst roaming	$0.55 roaming fee + standard International SMS rate
To receive an SMS whilst roaming	$0.00	$0.00	$0.00	$0.00	$0.00
To send an MMS to an Australian number whilst roaming	$0.55 roaming fee + standard MMS rate + $0.02 per KB
To send an MMS to a non-Australian number whilst roaming	$0.55 roaming fee + standard International MMS rate + $0.02 per KB
To receive an MMS whilst roaming	$0.02 per KB	$0.02 per KB	$0.02 per KB	$0.02 per KB	$0.02 per KB
GPRS / 3G Data per KB (View a full list of Optus roaming partner networks, and supported services, including 3G & HSDPA)	$0.02	$0.02	$0.02	$0.02	$0.02
To call Customer Care whilst roaming +61 2 7 56677119	refer ro

All rates listed in $AUD.  GST does not apply to international roaming charges (with the exception of the standard SMS, MMS, international SMS and international MMS rates). 3G Roaming requires compatible mobiles/devices to use GPRS and 3G data. To make and receive video calls, both calling and receiving parties require a 3G mobile and must be located in a 3G coverage area on a network that supports video calling. View list of networks that support 3G data and video calling.

AutoRoam™ Zones for customers on a Monthly Mobile Plan

See list below for details of which countries you can use your phone in and rates for each zone.

Zone 1	Zone 2	Zone 3	Zone 4	Zone 5
Bangladesh	Botswana	Algeria	Anguilla	AeroMobile
Cyprus	Curacao & Bonaire	Austria	Antigua & Barbuda	Afghanistan
Isle of Man	East Timor	Bahrain	Aruba	Albania
Macau	Finland	Brunei	Barbados	Argentina
Norway	Georgia	Costa Rica	Belgium	Armenia
	Ghana	Denmark	Bermuda	Azerbaijan
	Greece	El Salvador	Bolivia	Belarus
	Malaysia	Faroe Islands	Bosnia Herzegovina	Belize
	Oman	Fiji	Brazil	Cameroon
	Pakistan	France	Bulgaria	Chile
	Singapore	Gibraltar	Cambodia	China
	South Africa	Guam & the Northern Marianas	Canada	Croatia
	Taiwan	Hong Kong	Cayman Is	Czech Republic
	Thailand	Iceland	Colombia	Dominican Republic
	Vietnam	Iran	Cook Islands	Egypt
		Japan	Germany	Estonia
		Jersey	Grenada	Ethiopia
		Jordan	Guatemala	French Guiana
		Korea (South)	Guernsey	India
		Laos	Guinea Bissau	Israel
		Lebanon	Guyana	Guinea
		Liberia	Haiti	Ivory Coast
		Liechtenstein	Hungary	Kazakhstan
		Luxembourg	Indonesia	Kenya
		Mauritania	Iraq	Kuwait
		Monaco	Ireland	Latvia
		Netherlands	Italy	Lithuania
		New Caledonia	Jamaica	Madagascar
		New Zealand	Kyrgyzstan	Maldives
		Nigeria	Macedonia	Malta
		Puerto Rico	Malawi	Mexico
		Seychelles	Maritime	Mongolia
		Slovak Republic	Mauritius	Morocco
		Sudan	Mozambique	Panama
		Switzerland	Namibia	Peru
		Tonga	Nepal	Portugal
		UK	Papua New Guinea	Qatar
		Uganda	Palestine	Reunion Islands
		Uruguay	Paraguay	Romania
		USA	Philippines	Russia
		US Virgin Is	Poland	Saudi Arabia
		Vanuatu	Samoa	Serbia & Montenegro
		Yemen	San Marino	Sri Lanka
			Senegal	Tajikistan
			Slovenia	Tanzania
			Solomon Islands	Turkey
			Spain	Ukraine
			St. Lucia	Uzbekistan
			St. Kitts & Nevis	Zimbabwe
			St. Vincent