There are a range of different types of inbound, toll-free and PhoneWord / Smart Number services, namely:-

• 1800
  Customers calling a 1800 number are not charged a call fee, UNLESS they call from a mobile phone, which is charged at the rate set by their carrier.
  
• 1300
  Customers calling a 1300 number are charged a fixed cost call fee, similar to local call, UNLESS they call from a mobile phone ; the rates to 1300 numbers are set by the calling parties fixed or mobile phone provider.
  
• 13
  A short, easy to remember number, where your customers can call you for the cost of a local call.  The monthly rental on these numbers is the same as a 1300 number, although a special government tax/charge applies to 6 & 8 digit 13 numbers.
  
• International Tollfree
  Make sure you customers can contact you, no matter where they are in the world.  Divert calls from Australia to an overseas destination or have calls from overseas answer in Australia. 
  
• Phoneword / ACMA Smartnumber
  A caller dials a phoneword by pressing the letters on a telephone keypad. Phonewords are easier for callers to remember, particularly if they can be linked to an organisation’s name or function eg. 13 RSPCA.  smartnumbers ® provide benefits to businesses which include: more memorable contact telephone numbers, encourage calls because of the low call costs, and provide automatic routing of inbound call traffic. Automatic routing allows national businesses to direct calls on a regional basis. smartnumbers® have enhanced rights of use, unlike other telephone numbers these numbers may be leased or sold to another person subject to certain legal conditions.

Benefits:-

• tailored solutions for franchising
• answerpoint changes effective in 10 minutes
• lease your phoneword by postcode
• new number activations effective in 10 minutes
  _{(from allocation of number)}