BEST telecom's VoIP network is powered by national carrier engin (ASX:ENG), Australia's leading broadband telephone company.

Traditionally, VoIP technology has only been used by large corporations that can afford to invest in this cost saving technology. Since 2004 our carrier has been offering this same technology directly to residential and small business customers.

They were also the first broadband phone service to be broadly available to Australian consumers and businesses, and the first on the shelves of major retailers. Today we provide services to almost half of the broadband phone market.*

_{* 44% market share: source Market Clarity February 2007, Consumer and SOHO segment}

This section contains instruction guides on the most commonly used features.  Optional features are not included in standard line rental charges and are charge at the Standard Feature rates.  BEST telecom regrets that we are not able to offer the following features of benefits with some of our plans:-

• Home Messages 101 (replaced by Telstra MessageBank)
  This is only available as a direct Telstra customer.  The replacement product is Telstra MessageBank.  If you do not require external access to your messages, it is probably more convenient to have a cordless phone with an integrated answering machine such as the Telstra 8400a now available from BEST telecom
• Pensioner Discount
  This is only available as a direct Telstra customer, although most BEST telecom plans will work our more cost effective if you make any sort of call volume, eg. above $35 per month.
• Quarterly Billing or Priority Assistance for Life Threatening Medical Conditions
  This is only available as a direct Telstra customer.  Please refer to the ACIF code regarding regarding Priority Assistance.